Pack of 5 hours of IT outsourcing

• Types of possible services:
  • Outsourcing
  • Maintenance of information systems
  • Maintenance & monitoring of backups
  • Migration
  • Software Monitoring (Update, backups, settings)
  • Hardware monitoring (update, backups, settings)
  • Training / settings
  • Specific developments
• Prerequisites:
  • Administrator access to the server maintained (login and connection password)
  • Administrator access to the Dolibarr instance (login and connection password)
  • Or acceptance of a tele-intervention session via the “AnyDesk” tool
• Pack validity period: 1 year.

Each request made via our dedicated portal (https://support.infras.fr), or by email, results in the creation of an intervention ticket. A monthly intervention report including a breakdown of the time consumed is sent before the end of the month of closing of this intervention.
This report includes:

• The name and status of the person making the request.
• The problem or request concerned.
• The steps and actions performed. The results.
• Possible recommendations.
• The remaining time credit.